Shipping policy
Delivery of orders
1. Customer should provide AITOUR with the correct shipping address. If the customer’s package is returned or other charges are incurred because of an incorrect address, the customer shall be responsible.
2. AITOUR will ship the order within the shipping time shown on the website. If the shipment is delayed due to force majeure factors or other reasons, AITOUR has the responsibility to notify the customer in time.
3. In principle, we ship Monday through Friday, excluding weekends and holidays. Once your order has been shipped, you will receive a notification email, which may take up to 48 hours to update. Because the goods are large, in order to deliver them to you completely, we always contact the truck transportation company for transportation. Truck shipments usually do not have a tracking number. The truck driver will contact you in advance to arrange the delivery time for you. If you do not receive this email, please try checking your spam/junk mail or promotions folder, or contact us promptly. We are not responsible for any delays caused by the carrier.
4. After shipment, the risk of damage and/or loss of products is borne by AITOUR until delivery to the customer or the customer’s designated representative.
Shipping Costs
1. Shipping to Germany, Netherlands, Luxembourg, and Belgium is free of charge for all products.
A shipping fee of €199.00 will be charged for the delivery of the e-bike to the following countries:
Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland
A shipping fee of €450.00 will be charged for the delivery of the e-bike to France.
Note: Our selling prices in the UK market are different due to cost, duties, shipping etc. If you want to order, please check the price carefully or contact our sales in the UK. Gila@aitourebikes.co.uk
For accessory orders over (including) €200, shipping costs are free in the following countries:
Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland
For accessory orders under €200, shipping costs are €20 in the following countries:
Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland
Note: Since our warehouses are located in Europe, our shipping costs to various countries vary. If you are not in the country mentioned above, please contact our customer service to find out the shipping cost for your location, otherwise, we reserve the right to refuse the delivery.
2. All of our electric bikes are shipped fully assembled and the cost of full assembly for cargo bikes is €100. We do not offer unassembled shipping options.
3. Once shipped to an area other than the US or Europe, your order may be subject to import duties and taxes that are not included in the shipping charges you pay and will be levied once your package arrives in your country. We are not responsible for any duties, taxes, or additional fees that may be charged by customs for international shipments.
Shipping Time
In-stock items will be shipped within 15 business days, depending on your location.
Accessories will be shipped within 15 business days.
The shipping time for pre-sale items is displayed on the product details page.
Delays due to temporary out-of-stock or COVID-19-related exceptions will be emailed to you regarding the specifics of your order. If you have any questions, you can contact us promptly.
Order Cancellation
1. Customers may cancel an order at any time before it has been shipped and receive a full refund.
2. For all pre-order/backorder bikes, your credit/debit card will be charged for the full cost of the product immediately upon ordering, regardless of when the product is expected to ship. You may cancel your pre-order at any time prior to shipment and receive a full refund.